| | Silver | Gold | Platinum |
| Software |
| Supported Software | Professional and Enterprise Edition | Professional and Enterprise Edition | Professional and Enterprise Edition |
| Supported Versions | 3.5+ | 3.5+ | 3.5+ |
| Maintenance, Upgrades, Updates | Yes | Yes | Yes |
| Incident Resolution Support |
| Email Support | Yes | Yes | Yes |
| Phone Support | No | Yes | Yes |
| Initial Response Time | 1 business day | 4 hour response | 2 hour response |
| Standard Business Hours and Days for Email Support | 9AM to 6PM PST Monday to Friday | 9AM to 6PM PST Monday to Friday | 9AM to 6PM PST Monday to Friday |
| Standard Business Hours and Days for Phone Support | NA | 24 hours a day, 7 days a week | 24 hours a day, 7 days a week |
| Number of Contacts | 4 | 8 | 12 |
| Number of Liferay Related Support Incidents (Set-up, Installation, Configuration, Deployment) | Unlimited | Unlimited | Unlimited |
| Number of Custom Development Support Incidents | Unlimited | Unlimited | Unlimited |
| Consulting Support |
| Architecture Assist | 2 conference calls | 4 conference calls | 4 conference calls |
| Liferay Consulting Services | 20% discount | 20% discount | 20% discount |
| Liferay Public Training | 30% discount for up to 2 developers | 40% discount for up to 4 developers | 40% discount for up to 8 developers |
| Software Indemnification |
| Code replacement | Replacement of any code found in court to be in violation of copyright | Replacement of any code found in court to be in violation of copyright | Replacement of any code found in court to be in violation of copyright |
| Legal Defense – Hire Attorney and court fees | None | Unlimited | Unlimited |
| Damages | None | Limit to value of contract | Limit to value of contract |
