| | Silver | Gold | Platinum |
| Software |
| Supported Software | Professional and Enterprise Edition | Professional and Enterprise Edition
| Professional and Enterprise Edition |
Supported Versions
| 3.5+ | 3.5+ | 3.5+ |
Maintenance, Upgrades, Updates
| Yes | Yes | Yes |
| Incident Resolution Support |
| Email Support | Yes | Yes | Yes |
| Phone Support | No | Yes | Yes |
| Initial Response Time | 1 business day | 4 hour response | 2 hour response |
| Standard Business Hours and Days for Email Support | 9AM to 6PM PST Monday to Friday | 9AM to 6PM PST Monday to Friday | 9AM to 6PM PST Monday to Friday |
| Standard Business Hours and Days for Phone Support | NA | 24 hours a day, 7 days a week | 24 hours a day, 7 days a week |
| Number of Contacts | 2 | 4 | 4 |
| Number of Liferay Related Support Incidents (Set-up, Installation, Configuration, Deployment) | Unlimited | Unlimited | Unlimited |
| Number of Custom Development Support Incidents* | None | 5 per month | 10 per month |
| Consulting Support |
| Architecture Assist | 2 conference calls | 4 conference calls | 4 conference calls |
| Liferay Consulting Services | 10% discount | 10% discount | 10% discount |
| Liferay Public Training | 20% discount for up to 2 developers | 20% discount for up to 4 developers | 20% discount for up to 8 developers |
| Software Indemnification |
| Limited Indemnification | Replacement of any code found in court to be in violation of copyright | Replacement of any code found in court to be in violation of copyright | Replacement of any code found in court to be in violation of copyright |
